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Company Profile:
Founded in 1920, Snap-on Incorporated, our parent company, is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, tool control and asset management, diagnostics software, shop tools and equipment and other solutions.

Snap-on hand tools carry a lifetime warranty against defects in materials and manufacturing. Over 80% of Snap-on products are made in the United States, in Snap-on factories, by Snap-on employees. By controlling our proprietary alloys and state of the art manufacturing processes, our customers can be assured the tools purchased are rugged, will give a long service life and, above all, are safe. These features ensure the best value for price over time. In the United States, Snap-on has an estimated 70% market share among professional users. Snap-on Industrial maintains a company employed Account Management staff providing ongoing on-site customer service throughout the country.

The State of Colorado has joined the Oklahoma/NASPO cooperative agreement in which over 20 other States are participating.
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Contacts: .
New Account Contact and Set Up:
Snap-on Industrial Customer Service Center
P.O. Box 9004
Crystal Lake, IL 60039
Phone: 1-877-740-1900 or 1- 815-479-5900
Fax: 1-877-740-1880 or 1-815-479-6930
7AM to 6PM CST Monday - Friday

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Ordering:
Note:
The terms of the State Price Agreement (Participating Addendum) take precedence over the Vendor’s terms of purchase.
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The preferred method is through your local Snap-on Industrial Account Manager.
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Direct Order Point:
Snap-on Industrial Customer Service Center
P.O. Box 9004
Crystal Lake, IL 60039
Phone: (877)-740-1900 or (815)-479-5900
Fax: 1-877-740-1880 or 1-815-479-6930
Email: order@snapon.com
7AM to 6PM CST Monday - Friday
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For ease of ordering, please have the following information ready:
Agency/Jurisdiction/Name
(i.e. Colo. Dept. of Transportation/Region 8; El Paso County/Maint. Shop)
Entity Type:

• State Agency
• Institution of Education
• Local Government
• Non-profit Organization

Tax Exempt Number

Primary Ordering Contact

Primary Phone Number

Email Address

Billing Address

Payment method (credit card or PO)

Ship to Address

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Payment Information:
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Remit-To:
Snap-on Industrial
21755 Network Place
Chicago, IL 60673-1217

Accounts Receivable Contact:
Snap-on Industrial Accounts Receivable Department
P.O. Box 9004
Crystal Lake, IL 60039
Phone: (877)-740-1900 or (815)-479-5900 Option # 4
Email: crystallakeaccounting@snapon.com
Monday - Friday 7:00 a.m. - 5:00 p.m. (CT)
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Pricing:
All prices are not-to-exceed prices.
Agencies can and should identify volume purchases or project work to possibly receive additional discounts.
For volume purchases and project work, contact your local Snap-on Industrial Account Manager.
Agencies are to follow the Colorado Procurement Code to complete requirements outside of their discretion.
Discounts and Market Basket- this is a partial list of products available. Go on-line for Snap-on's full line of products. www.snapon.com.

Returns Policy:
Customers may return any Product purchased from this Site for any reason within 30 days of delivery. To return a Product, Customer must call 1-877-762-7664 or email a return request to eorders@snapon.com to request a Return Goods Authorization form ("RGA"). The RGA will provide detailed instructions on the return process. Product must be in new, unopened, sellable condition when returning for a refund. Opened software and gift cards are NON-returnable/refundable. Upon receipt and confirmation of the return by Snap-on, Customer's credit card will be credited for the amount of the purchase price of the item and the tax paid by Customer, less shipping charges for the return, except in cases of the wrong Product being shipped by Snap-on, or in the case of a damaged or defective Product. In the case of a damaged or defective Product, Customer may choose to have the Product replaced with the identical Product, or if the Product shipped was not the Product ordered by the Customer, Customer may elect to have the correct Product shipped. Only Product purchased from this Site can be returned in this fashion. Snap-on requires that you return your Product with prepaid insurance using UPS or Parcel Post. Snap-on will not accept returns sent C.O.D. If the Product was damaged in transit, Snap-on requests that you hold the Product and original packaging and call the carrier for inspection and pick-up.

Procurement Card Security Protocol:
Standard Level 2 security is used for orders.
Level 3 is available to the customer as an option, additional fees may apply.
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